At HBW our mission is to ensure you love your new sterling silver or 18K gold plated jewellery, and we are confident that you will. If you are not happy, then we are not happy!

That’s why we offer our amazing 100% happiness guarantee which means that, if you are not happy with your HBW jewellery for any reason, you can return it for free within 14 days and we will provide you with a full refund. Just email us at hbwboutiquenz@gmail.com within 14 days of receiving your order and we will take care of everything for you. We will even send you a courier ticket and pay for the freight to send it back!

Then all you have to do is return the products (in their original, unworn, condition and original packaging) and we will ensure your refund is promptly processed to your original method of payment as soon as we receive the goods.

So shop with confidence at HBW and know that your purchase is risk free!